Wireless Connection Problems

Today I got a call from one of my clients who is having difficulty connecting to her network from a laptop. She explained to me that when she tried to connect in the usual way, her machine told her that the security passphrase was incorrect. Using remote support I logged into her network and started by turning off the security on the wireless router. She immediately was able to connect to her network again. We didn’t want to leave the network unsecured, so now that we had a connection established and confirmed that there was not a problem with the router or her computer,  we turned the WPA security back on and changed the passphrase to something new. She was able to successfully connect using the new security passphrase.

Yea!!  Another victory for our remote support services.  The entire process took only 19 minutes and cost only $19 saving the client a minimum of $41 in service charges that would have been required had a technician traveled to their home.

Here’s a breakdown of what we did to reestablish her wireless connection.

  • Log in to the router and turn off wireless security.
  • Attempt another connection from the laptop. Connection successful.
  • Turn security back on and change the security passphrase.
  • Attempt another connection from the laptop. Connection successful.

That’s easy enough for most people to do themselves if you are so technically inclined. You will need to know the username and password for your router to do that . Of course, another choice is to establish a relationship with a tech support company like Tech Effective that offers a remote support service to get you up and running fast without concern for high costs, and long waits of hours, days or even weeks for a technician to come to your home or office.

Get Tech Effective, stay connected and be productive.